“PCA has a very committed and active board, composed of representatives from the three counties served. Board members have a wide array of skills and experiences, and promote the mission of the organization.”
“PCA has a highly skilled, energetic, and passionate Chief Executive Officer. Her commitment to providing the highest quality services and making PCA the provider of choice is evident throughout the organization.”
“PCA has many excellent staff members committed to meeting the needs of the persons served in the best manner possible.”
"The Board committee structure includes a legislative committee that effectively advocates for the mission and legislative needs of the organization."
“The CEO does an excellent job of informing the Board through monthly reports that include community visibility activities, legislative updates, information technology updates, and reports on organizational needs and updates.”
“PCA has facility monitors responsible for inspections, emergency drills, and training to ensure compliance with safety policies and procedures.”
“PCA has implemented an annual "Center-Wide" activity that combines fun, food, and training, while promoting staff morale and teamwork.”
"PCA values international accreditation with CARF and uses the accreditation process as part of the effort to achieve continuous improvement activities that truly elevate the quality of service provision."
“PCA has a comprehensive strategic plan that actively guides the ongoing stability and growth of the organization. This is particularly important given the massive national and state changes facing the organization.”
“The organization consistently does very well on external audits, reflecting the ongoing attention to detail and compliance with regulations.”
“PCA is financially strong. The organization consistently operates within a positive budget, has adequate reserves, owns its facilities, and has very little debt.”
“The leadership of PCA demonstrates dedicated commitment to the development, maintenance, and expansion of viable behavioral health services that are consistent with the organization's mission and address the needs of the community served.”
“PCA does an outstanding job of orienting and training new staff and board members. The organization has developed a unique lending library to enhance resources and learning opportunities for its staff.”
"Both direct service personnel and administrators are appropriately proud of the long history of the organization, serving segments of the population that are frequently underserved if served at all."
"External stakeholders praise the organization for its responsiveness to the needs of the persons served and for its understanding of the special issues faced by partner organizations and agencies."
"Professional Counseling Associates has earned a Three-Year Accreditation. The board members, management team, staff members, and other stakeholders are congratulated for this accomplishment. The organization is encouraged to continue its strong commitment and conformance to the CARF standards to assist in promoting ongoing organizational operations and excellent clinical services."